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FAQ
Delivery
- We currently only ship to Canada.
- We only send your packages during the week, so from Monday to Friday.
- Standard delivery takes 5 to 14 business days.
- For faster delivery, select Express delivery at checkout! Additional fees apply!
- Express delivery takes 1-4 business days.
Return and exchange
- We only accept returns \ exchanges 10 days after receiving the package.
- Return \ exchange costs are at your expense and will not be refunded.
- We do not accept returns \ exchanges on clearance products.
- For breakage, please contact us before sending the package.
Ecology
- We prioritize the reuse of boxes and other postal packaging products before using new products.
- We try to use every scrap of fabric! The too small scraps will be used as padding in future projects.
- We also use used (second-hand) clothing for certain projects, rather than buying new fabrics.
- We aim to buy our materials from local sources, before buying from large retailers.